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Our Commitment to You

Customer Value Agreements

At NC Power Systems, we understand the complex needs of our Marine customers and are committed to finding the most individualized, cost effective solutions. We are proud to offer our customers our Marine Customer Value Agreement (CVA) which provides comprehensive maintenance and repair solutions tailored to individual needs.

Our CVA provides more than just traditional parts and services- we have gone above and beyond to make sure our customers have access to the latest connected technologies. Our preventive maintenance plans provide insight into engine operations through data-driven condition monitoring and expert analysis, significantly improving their efficiency and overall performance. We understand that having access to specialized marine maintenance and repair services is essential for our customers and we are dedicated to helping you keep your vessels running efficiently and reliably.

Take advantage of our CVA and enjoy the peace of mind that comes from knowing that you are backed by our team of marine experts and cutting-edge solutions. With NC Power Systems, you can enjoy the freedom of the seas with the support of a dependable partner.

 

 
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Equipment Health Management

The Caterpillar Fleet advisor works directly with you or the operator to monitor performance and take proactive action. You can choose to assign a Caterpillar Expert to monitor and assist the vessel’s engine health.

Marine Digital Services

The right combination of digital services from NC Power Systems will help you and your business regardless of whether you are simply interested in gaining access to data, being informed of unsafe conditions, or enhancing your operations.

Genuine Cat Parts

Boost your engine’s power with Genuine Cat parts and repair kits designed to increase performance and give your engine new life. NC Power Systems also offers remanufactured parts, exchange parts, overhauls, engine upgrades and rebuilds.

Cat S•O•S Fluid Analysis

Fluid sampling is a non-intrusive preventative maintenance method. Monitoring equipment performance allows our analysts to offer recommendations that are unique to your equipment’s needs. Identifying early signs of wear or contamination lets you intervene promptly.

CHECK OUT OUR THREE DIFFERENT LEVELS OF MAINTENANCE


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Complimentary PM Kit

Now, you’ll receive a voucher for a complimentary PM Kit when you sign up for our Dealer Loyalty Program at checkout during your Marine Engine purchase!

Use the ‘Contact Us’ form below to connect with a parts or sales representative to redeem your voucher.

Get total peace of mind with our support…Before, during and after the install.

24/7 Parts & Service Support

Our service team is on call 24/7 to ensure your systems are running with ZERO downtime. In addition to our service team, we have 24/7 parts ordering capabilities. You’ll have our factory-certified technicians and service vehicles at your disposal when and where you need them.

24/7 Emergency Power Rentals

Partnering with N C Power Systems also means that you will have an industry-leading rental fleet to draw upon, with 24/7 on call personnel. Featuring a fleet of large mobile generators, air compressors, load banks, ancillary equipment and more.
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Have questions? Get in touch with our experienced Marine Power team!

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